Urgent Opening Service Advisor / Sr.Service Advisor

Key Purpose :

A customer service advisor deals directly with customers, scheduling service work to their vehicles and informing them of any additional repairs required. They will handle administrative and customer relations aspects of service department operations.

Job Description

  • Interpreting customer concerns and comments and liaising with technicians
  • Liaison with customers about any additional work required
  • Greeting customers and scheduling services
  • Estimating time and costs associated with repairs
  • Handling customer complaints
  • Responding to customer requests
  • Tracking the vehicle through the workshop

Skills Required

  • A professional manner
  • Good communication skills
  • The ability to gather technical information and relay it in a way that customers will understand


Desired Candidate Profile

Graduate or Diploma / B.Tech (Mechanical)

  • Preferably worked in Auto Industry/Automobile Dealership
  • Preferably worked in Service Advisor /Customer Service Advisor
  • Good to know English/Hindi
  • Preferably from Delhi/NCR

Urgent Opening Showroom Manager / Branch Manager - Hapur Branch !!

Job Description

  • Achieving Financial Targets Assist Director Sales for creating the annual dealership.
  •  Sales forecasts by estimating total vehicle sales, as well as expenses for the new and used vehicle sales.
  • To set realistic sales objectives and action plan for all sales managers with an objective to maximize present as well as long term sales and gross profits.
  • Customer Satisfaction Supervision of all Sales Activities such as Enquiry to Prospecting , Test Drives , insurance, finance , Contracting and Physical Delivery of vehicle.
  • Constructively handle/ supervise the handling of all customer complaints related to sales department.
  •  Understanding and analyzing the Market Environment for all the  Cars .
  • Supervise after Sales calling Managing Sales Staff Review job performance of all sales managers (weekly) Holding Sales meetings. (daily, monthly)
  • Conducting Sales training for improving sales skills, managerial skills, business skills and product knowledge.
  • Assist sales managers in the selling process whenever needed and motivate them for achieving the target.
  • Maintaining Showroom Decorum and ensuring all Sales Managers and remaining staff are working in accordance with the companies guidelines.
  • Daily Report Sending Sales Status Report

Sales Consultants 0 - 5 Years

Job Description

  • Greets all customers promptly; provides timely professional service.Completes Customer Records (CDIF) promptly and accurately
  • Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify needs, resolving customer   concerns, and sells additional services when appropriate.
  • Improve SSI , RDI or any other customer satisfaction related scores
  • Builds customer loyalty and promotes the dealership brand image.
  • Is accurate and timely in completing paperwork and assigned tasks.
  • Sells accessories, Insurance and Finance products.Delivers vehicle to customers in a positive and memorable way.
  • Achieve retail targets for vehicle & value chain products (finance , insurance , accessories etc)
  • Attend all product trainings as per schedule

Skill Required

  • Effective communication and presentation skills to generate enquiries
  • Selling skills and convincing skills.
  • Negotiation skills to close sales deal.
  • Confident and Persuasiveness
  • Good learning ability.
  • Basic Computer knowledge

Desired Candidate Profile

  •  Pre-University/12th and above
  • Age: 18 - 28 Years
  • Preferably worked in Auto Industry/Automobile Dealership/Used Car Industry
  • Preferably worked in Sales/Marketing/Customer Relations
  • Good to know English/Hindi
  • Preferably from Delhi/NCR

Dealer Profile

  • Shiva Auto Car  aims to play an important role in establishing Mahindra  brand and its standard in Delhi/NCR.Shiva Auto Car philosophy "Putting the Customer first" and serve to "Fix the problems the first time

Our Mission:

To be No.1 in achieving Customer Satisfaction & to provide best services at all times to our valuable customers